The source of legendary service and auto repair since 1995.

Customer Care

oakville auto repair marks service customer careCustomer Care is Our Priority at Marks Auto Service.

Wherever you are, we want to help ensure your peace of mind when it comes to your car or truck.

Our goal at Marks Auto Service is to handle the service and repair work of your automobile so effectively that we earn the privilege of managing the life cycle of all your vehicles – import and domestic. We’ve been providing that quality service since 1995. We’ll take responsibility for the health and longevity of your vehicles so you don’t have to. Our reminder mailers are highly intelligent – customized for your vehicle and even adjusted for your specific driving habits! Your experience is critical to us, so we’ll also follow up after any work with a phone call to make sure everything meets or exceeds your expectations. We believe that Marks Auto Service's staff performs exceptional work, and we continuously check our own performance by grading our technicians and service advisors according to your feedback. In fact, we guarantee our quality with a Nationwide Warranty and a 24-hour Roadside Assistance Program FREE of charge. You are automatically enrolled into the Warranty and 24-hour Roadside Assistance Program when you receive your Rewards Card. Your card also rewards you with money for future work when you properly maintain your vehicle with Marks Auto Service. Thank you very much for choosing Marks Auto Service as your vehicle service provider.

marks auto service rewards card oakville repairRewards Card Program

Enrollment into our valuable Rewards Card program is FREE! If you don't have a Marks Rewards Card yet, be sure to ask our Service Advisor the next time you come in for an auto repair or service visit. Features and benefits of this valuable Rewards Card program include:
  • Earn dollars toward future auto repairs and services at Marks Auto Service.
  • Use your rewards dollars on your next visit or save them up.
  • Your Rewards Card includes 24-Hour Roadside Assistance nationwide!
  • You can buy a Marks Rewards Card as a Gift Card with a pre-loaded dollar amount of your choice.
Remember to bring and use your Rewards Card every time you come to Marks Auto Service! Plus, you should always carry the Rewards Card with you wherever you go, in case you ever need to use our Roadside Assistance. (You must have your Rewards Card with you in order to request Roadside Assistance.)

auto repair reminder mailer marks auto service oakvilleReminder Program

Let's face it, with the way our lives are in this modern world, there are so many things to remember and to do. Between responsibilities with our families, friends and workplace - some days we barely have time to remember to even to eat! There is one thing that Marks Auto Service can help you with though, and that's with our personalized Reminder Mailer program. We maintain a computerized history of all of your auto repair and service visits at Marks Auto Service. We also take note of your vehicle's mileage at every visit, and keep track of any recommendations our techs give you for either repairs or maintenance services. Based on this history, we are able to send you personalized Reminder Mailers to help remind you of any services or repairs you may need on your vehicle. When you get a Reminder Mailer from us, just simply give us a call to schedule your appointment or use our Online Real-Time Appointment Scheduler. And if you can't bring your car to us during normal business hours, you can use our convenient After-Hours Vehicle Drop-Off Service (Early Bird/Nite Owl Service - see below for details).

oakville marks auto serviceFollow Up Program

Our entire Marks Auto Service staff - from our friendly Service Advisors who you see behind the service counter to the professional Technicians who work on your car - are dedicated to providing the best customer service experience you can get from an auto repair shop in the Oakville area. We want every customer to be 100% satisfied. We want to respond to our customers' needs and if there is any area that needs improvement, we want to hear about it! That's why, within 2 weeks after your visit to Marks Auto Service, you will receive a Follow Up Call. This anonymous survey is your chance to let us know how we are doing and if we can make any improvements.

oakville auto repair marks auto service early bird nite owlEarly Bird / Nite Owl Service

Marks Auto Service provides an Early Bird / Nite Owl Service - a convenient after-hours vehicle drop-off service. We understand that sometimes our customers' schedules may not permit them to come to us during our normal business hours. Our Early Bird / Nite Owl Service is the solution that meets our customers' busy schedules. To use this convenient service is easy! Simply bring your vehicle to our auto repair shop location. We have a Key Drop safety drop-box near our entrance. Fill out the form and seal your car keys with the form in the envelope, then drop the envelope through the drop-box slot. This box is secure and can only be accessed by our staff. One of our service advisors will contact you after we open to confirm your service or repair request. If you have any questions regarding this service, please Contact Us.

natiowide 24 hour roadside assistance marks auto service oakville24-Hour Nationwide Roadside Assistance

We care about our customers, no matter where they are. This is why we offer a FREE 24-Hour Nationwide Roadside Assistance program as part of our Rewards Card program. You should carry your Marks Auto Service Rewards Card with you at all times, in case you ever need to use our Roadside Assistance. (You must have your Rewards Card with you in order to request Roadside Assistance.) Our Nationwide 24-Hour Roadside Assistance program provides assistance in the event of an emergency; it offers help for the most common roadside emergencies like towing, fuel or water delivery (up to $75.00 per year/per vehicle). Read the Terms and Conditions of our Roadside Assistance.

oakville shuttle service marks auto repairLocal Shuttle Service

Dropping your car off with us for the day and need a ride? When you make an appointment or come in for service, just mention that you need a ride. We will drop you off at any location – home, work, or anywhere you need to go. When your vehicle is ready, we will call you and if you need a ride back to our shop, we will come pick you up! Please note: Our Local Courtesy Shuttle Service is for drop offs and pick ups for locations within Oakville. If you need a temporary vehicle for the day, ask us about arranging a complimentary loaner vehicle for you.